Move IT

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It was a mixed experience.
We moved from Spain to Sweden, with not many belongings.

NEGATIVES:
- Their price is competitive, but you have to be careful. The first proposal I received was for 6 cbm net. After I measured everything, I noticed that it all summed up to 2.8 cbm net, so I sent them the list of boxes and they came back with a new proposal for 3cbm net. Once things arrived in Denmark they informed that they charged gross size and not net size (despite the proposal saying the contrary). The gross size was around 4.8 and they wanted to charge me for the excess, which was a big amount. We ended up agreeing with me paying the original proposal of 6cbm net (even though the net size was only 2.8).

- They never promised a delivery date, but the expectation was to have it 3 weeks after pick up. After 3 weeks, our belongings had not even arrived in Denmark, where their warehouse is. It took almost 5 weeks instead, because they only come north every second week. I think this might have been an issue with their partners in Spain.

POSITIVES
- The delivery people were very nice. The driver had impressive driving skills.

- The email correspondence with [Name removed by Sirelo] usually went out smoothly and he was also nice.

- Our belongings arrived without any problems.

In sum, I think the company has a lot of room to improve, but I'd recommend it with some reservations.Read more

Before the move: The company gave us good information, flexible and gave us good information regarding the needs.
Pick up: The team came on time and was professional in the planning of the removal.
Delivery: The team came a bit later than agreed but it was not their fault. It was due to road works. It was okay as they were also good in moving the items into the house.
Overall from the administration to pick-up and delivery was very good. The staff were respectful and handled our goods well. All boxes were accounted for. The only thing that we did not know was how much we really have to move towards the end. So it was good that the administration was excellent in helping us know if we were within the range. We will definitely recommend their services.

The move is not complete and it's in transit, so I can't review it entirely. However: Communication was excellent. They were reflexible and responsive on dates, changes, volume estimates and other matters of typical consequence. The local team they used in Oslo was professional, fact, and careful. And the Move It team helped me manage some paperwork challenges I didn't anticipate because … who knows everything? Assuming everything arrives on time, undamaged, and the local team is equally good (knock on wood), I'll be a very happy camper. I thought the pricing was perfectly reasonable.

Det var en super god service, tiden og alle aftaler blev overholdt, rigtig god korrespondance ved tilbud og inden flytning😊

My experience was very positive. They maintained great communication throughout the process and I was very satisfied with the local mover that they partnered with to deliver my goods upon arrival.