SpeedEx International

Why hire a company like SpeedEx for an international move? You want them for their expertise dealing with international customs. Unfortunately, this company has none. Feel free to use SpeedEx, but BE WARNED, they will just send your packages with UPS (which you could do yourself) and then leave you to the wolves.

I knew I could use UPS directly, however I wanted to make sure I dealt with US customs properly so I decided to go with SpeedEx. Everything went great at first- [name removed by Sirelo] told me what to do, what forms to fill out, and arranged UPS to pick up the packages which went great. I was promised: a delivery time of 2-4 business days and customs included.

Then exactly 1 nanosecond after I sent SpeedEx their payment (a bit over 6000 DKK), they completely stopped giving a crap.

To make a long story short, none of the customs forms were submitted properly, so the delivery was delayed by about 1 month. If I had known they were not submitted properly, I could have dealt with it. However, the USA customs only contacted SpeedEx, who either did nothing, or sent me random out of context quotes from customs by email like 'we still are missing the documents' with no other instructions or contact information. After 1 month, I figured out the contact info for my package's UPS rep (they managed to email me directly), so I contacted UPS myself. They were very helpful, but wanted me to pay an additional $544 USD in warehouse fees due to the delay in getting the forms.

Since SpeedEx promised customs were included, I contacted them to complete the payment. They refused, and said the fees were 'import taxes.' (They weren't). After some back and forth in which they insisted they were 'import taxes,' I gave up. I called UPS and explained the situation and they very graciously waived the fees. (Honestly, I had great experiences with UPS customer service, I should have just used them from the beginning!) For the record, the fee was not and never was an import tax, SpeedEx was either genuinely confused (incompetent) or trying to trick me to avoid paying themselves (malicious).

Ultimately, I don't believe SpeedEx is malicious, but I really don't understand why they exist. I filled out all the forms myself, printed everything, it was picked up by UPS, then all the issues with US customs were ultimately solved by me and UPS. When there were additional fees, SpeedEx refused to pay them, and I once again had to solve them. I got my packages eventually (which contained all my worldly possessions, I might add), but USE THIS COMPANY AT YOUR OWN RISK.Read more

Det tilbud og den pris Speedex Danmark gav, blev også den endelige pris. De overholdt alt hvad de lovede, men det bedste var, at der var hurtige og præcise svar på alle spørgsmål og tilrettelser. Det var den samme person jeg havde al kommunikation med hele vejen igennem i Danmark, og da min forsendelse kom til USA, gik det let og hurtigt frem til min adresse.

SpeedEx had excellent communication to answer all our questions during the whole process. We had some hiccups with UPS and customs but everything made it in two weeks.

We shifted our base from Copenhagen to Alberta Canada. As I was shifting with my family so there was lot of stuff to sort out .
Most of the things we sold or gave to friends. But when came to things like cloths , shoes , other personal stuff,it was so difficult to plan to take all stuff with us.
As it was difficult for us to take everything with us as it was not possible to take so many suitcases with us on plane.
Than I came to know about speedex international services for shifting to the other country.
I opted for this , compare the prices,it was good.
My boxes came in 8 days at the destination.
I think service was quick n fast.i recommend this company to all who planning for shifting to other country.

Very competitive price, good communication, great service. [name removed by Sirelo] from SpeedEx and [name removed by Sirelo] as customs specialist were a great team. I always felt safe and well taken care of. I would always recommend using their services at any time.

Es hat alles gepasst, sogar der Chauffeur war einfach ein Wahnsinn. Er hat wirklich aufgepasst, schnell geliefert, war freundlich und kompetent.